Refund policy

Last updated: 16th of December, 2025

At Kit ’n Cavoodle, we take pride in creating high-quality pet gear and want you to love your purchase. This policy explains when returns, refunds, or replacements are available.

This policy operates in line with Australian Consumer Law.

Change of Mind

Due to the customised nature of many of our products, we do not accept change-of-mind returns on customised or made-to-order items.

For non-customised items, returns may be accepted at our discretion if:

  • The item is unused and in original condition

  • The return is requested within 14 days of delivery

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or incorrect, you are entitled to a remedy under Australian Consumer Law.

Please contact us within 7 days of receiving your order and include:

  • Your order number

  • A description of the issue

  • Clear photos showing the fault or damage

Once assessed, we will offer a replacement, repair, or refund, depending on the issue.

Customised Items

Customised items are made specifically for you and cannot be returned or refunded for change of mind.

This does not affect your rights if the item is faulty, damaged, or not as described.

International Orders

For international orders:

  • Delivery timeframes vary by destination

  • Customers are responsible for any customs duties, taxes, or import fees charged by their country

If a return is approved:

  • Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect

  • We recommend using a tracked service, as we cannot be responsible for items lost during return transit

Refund Processing

Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Original shipping costs are non-refundable unless required by law.

Cancellations

Orders may only be cancelled within 24 hours of purchase and before production or processing begins. Once an order has entered processing, it cannot be cancelled.

Exchanges

We do not offer direct exchanges. If eligible, items must be returned in accordance with this policy and a new order placed.

Contact Us

If you have any questions or need to request a return, please contact us at:

📧 [your email address]
Kit ’n Cavoodle
Australia

Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law. You are entitled to a replacement or refund for major faults and compensation for other reasonably foreseeable loss or damage.